Our Mission:
At Multicraft, we differentiate ourselves by the attitude of our most valuable resources: our people. They embody our values, operate our business processes and provide world-class performance to continuously improve our profitability and that of our customers.
Values
Our People, Culture and Attitude form the Values of Excellence which make us strong, unique and successful.
Customer Focus
Everything we do is designed to provide excellent products and services to customers worldwide. Our people work every day to continually improve the quality, delivery and cost of our products. We follow tenants to listen to our customers, generate innovative ideas, seek technology development, and always, always do what we say we will do for our clients.
Performance
Understanding and continuously measuring all our practices improves our team’s performance for our customers. Every member of the Multicraft team understands and commits to company targets, forcefully aligning individual plans to company ones. We always seek to outperform our promises.
Innovation
Multicraft is built on innovation: The key to continual development of people and business is an innovative culture and attitude in all things. Our decisions and thought-processes revolve around thinking of new ways to benefit our customers and being creative in finding solutions. We are constantly searching for viable, better alternatives to the norm. We adopt new ideas and tools wherever possible to be as proactive as we can in bringing about positive change.
Responsibility
Responsible stewardship of our people, processes, products, performance and profits ensures success of our business and rewards for all of our stakeholders. Each Multicraft member honors and respects their internal and external community, openly and honestly communicates in a constructive manner, and celebrates the achievements of all.
Continuous improvement
The quest for excellence demands every aspect of our business to be better than it was before. In every process we know:
- Waste can be eliminated.
- There is always a better way.
- Technology is the solution.
Integrity
We always do what we say we will: Our customers can rely on us our promises and trust us to behave honestly in all things—no exceptions. We respect our people, our business relations, our broader community, and the environment, always striving to care for and improve conditions with the next generation in mind.
Quality Policy
Multicraft International is committed to providing quality products and services that are valued by our global customer base. Our organization is committed to conducting business in a manner that promotes our core values and objectives, while also exceeding our customer expectations. We are committed to continual improvement by operating within the ISO/IATF management system structure..